FAQ

  • How long will it take to get my order?
  • How do I check the status of my order?
  • Where is my refund?
  • How much is the shipping fee?
  • Can your products be used in other countries? (You can check the example answer)
  • What is the difference between the EVO820 and C7000/B6000?
  • What is the difference between the B6000 and C7000?
  • What is the difference between the B6000 and C7000?
  • How are Kuvings juicers different from other juicers on the market?
  • Where are your products made?
  • Are your juicers cold press?
  • Why are your products called masticating juicers?
  • What is the difference between commercial juicers and regular juicers?
  • Does juicing fruits and vegetables remove their fiber content?
  • Does the juicer come with recipes?
  • Are your juicers loud?
  • Why are your juicers called "slow juicers?" Are they actually slow?
  • Where I have to return my product back to for a repair or replacement?
  • What is your return policy?
  • Will Kuvings UAE pay for my return?
  • What is the warranty on your products?
  • What does the warranty cover?
  • How easy is it to clean the juicer?
  • Are your juicers dishwasher-safe?
  • How long can I store my juice?
  • Can I make nut milk with my juicer?
  • Can I make oat milk with my juicer?
  • Can your juicers process fruits and vegetables with seeds?
  • If I juice a whole apple, will I get cyanide poisoning from the seeds?
  • What should I do with the juice pulp?

Orders & Shipping

How long will it take to get my order?

Orders placed during regular business hours are typically processed and shipped within 1-2 business days. Delivery takes 5 to 7 working days within UAE. 

How do I check the status of my order?

Please login to your account here to check the status of your order and shipment. 

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

How much is the shipping fee?

Free Delivery for all orders over AED 200 and AED 18 delivery fee for orders below AED 200.

Can your products be used in other countries? (You can check the example answer)

The productrs we offer on our website are marketed and designed to be used only for GCC countries. If the product is used outside of the designated country,

your warranty will not be honored. This is because every country has its own elctrical regulations and requirements.

Please contact customercare@tavolashop.com to find a Kuvings distributor near you.

General Product Questions

What is the difference between the EVO820 and C7000/B6000?

The biggest difference between the three models is the feed chute where ingredients are inserted. 
The B6000 and C7000 models have a 3-inch wide feed chute with a small “fin” protruding from the middle of the chute for safety. So, when inserting an apple into the B6000 or C7000, a pusher (included) is needed to glide the apple through the safety fin into the juicing screw. 
The EVO820, however, has a 3.2-inch flip gate feed chute. The flip gate drops ingredients into the chute, eliminating the need for a safety fin. This way, you can simply drop an apple down the feed chute without using a pusher. The flip gate can also lock into place, providing a more narrow guide for inserting leafy greens. 
Overall, EVO820 has the newest parts and motor design. It also comes with a smoothie strainer and sorbet maker, whereas the B6000 and C7000 only come with a sorbet maker. 
See more differences on our product comparison page.

What is the difference between the B6000 and C7000?

The two models are very alike, but the C7000 is a newer version of the B6000. The C7000 comes with a hopper (a flat-top funnel), that can be placed over the feed chute opening. The hopper makes it easy to place small items, like grapes, into the juicer. The C7000 also comes with a pulp strainer to place over the juice cup. This filters out any extra pulp within the juice. The B6000 does not come with these accessories. 
Furthermore, the C7000 contains internal updates to the juicing parts for better yield and efficiency. The B6000 is our original whole slow juicer model, and is now available for about $50 less than the C7000 juicer.

What is the difference between the B6000 and C7000?

The two models are very alike, but the C7000 is a newer version of the B6000. The C7000 comes with a hopper (a flat-top funnel), that can be placed over the feed chute opening. The hopper makes it easy to place small items, like grapes, into the juicer. The C7000 also comes with a pulp strainer to place over the juice cup. This filters out any extra pulp within the juice. The B6000 does not come with these accessories. 
Furthermore, the C7000 contains internal updates to the juicing parts for better yield and efficiency. The B6000 is our original whole slow juicer model, and is now available for about $50 less than the C7000 juicer.

How are Kuvings juicers different from other juicers on the market?

For over 40 years, Kuvings has been creating appliances for healthy living. We were the first juicer company to introduce a wide mouth feed chute, which allows fruits and vegetables to be juiced without pre-cutting. This patented wide mouth design reduces prep time for quick and easy juicing. We also manufacture our own products, so we have an in-depth understanding of how our machines are designed and built. The quality of our products is guaranteed with our flexible 10-year warranty program. 
All whole slow juicers include a special cleaning tool for cleaning the strainer, and a blank strainer for making sorbets. Our juicers are very versatile—you can make juices, smoothies, sorbets & frozen desserts, and instant nut milks!

Where are your products made?

Our products are developed and manufactured at our own facility in South Korea. Celebrating 40 years of innovation, we are proud to be part of a community that centers around health and wellness.

Are your juicers cold press?

None of our slow juicers generate heat, so they are considered cold press. They don't have a hydraulic press like traditional cold press juicers, but instead they use a heavy auger to gently crush and press ingredients without generating heat. It's the most compact and affordable way to make cold-pressed juice at home. 

Why are your products called masticating juicers?

"Masticate" means "chew," and that's essentially how our slow juicers process ingredients. Masticating juicers crush and press ingredients to extract juice, similar to how we chew our food. This is in contrast to centrifugal juicers, which use a spinning blade to grate ingredients. Centrifugal juicers generate heat and air, which can damage nutritional properties of the juice. Masticating juicers keep the maximum amount of nutrients intact.


What is the difference between commercial juicers and regular juicers?

Commercial juicers are designed for restaurants, juice bars, and cafés. Our commercial juicers are equipped with a 24-hour motor, 3.5" feed chute, and heavy-duty materials. Additionally, the CS700 commercial model is NSF-listed with stainless steel parts.

Does juicing fruits and vegetables remove their fiber content?

There are two types of fiber: soluble and insoluble. Fruit and vegetable juice contains soluble fiber, which lowers cholesterol, controls blood sugar levels, and more. The pulp contains insoluble fiber, which simply adds bulk to your stool. A balanced diet contains both types of fiber, but juicing is a great way to absorb a large amount of soluble fiber without filling your stomach with insoluble fiber. 

Does the juicer come with recipes?

All home use juicers come with a recipe book. We are always adding new and trending recipes to our website. Subscribe to our email newsletter to get recipe ideas delivered right to your inbox!

Are your juicers loud?

Slow juicers are also known as "silent juicers" because the motor turns more slowly, creating less noise than traditional high-speed juicers. Of course, our juicers are not completely silent, but they're far less noisy than high-speed juicers and blenders. The noise is at about conversation level.

Why are your juicers called "slow juicers?" Are they actually slow?

They may be called "slow juicers," but vertical masticating machines extract juice just as quickly as "high-speed" juicers. They're called slow juicers because they only need 50-60 rotations per minute to gently crush and press ingredients. High-speed juicers need to operate at 10,000 rotations per minute to finely chop ingredients. 

Returns & Warranty

Where I have to return my product back to for a repair or replacement?

Customer can contact our Customer service or any Tavola physical store.

What is your return policy?

It is different country to country, so please contact customercare@tavolashop.com for further information.

Will Kuvings UAE pay for my return?

It depends what kind of issue has led to this return: such as product not functioning properly, damaged, etc.,

What is the warranty on your products?

We offer 5 years of product warranty for Kuvings products.

What does the warranty cover?

It covers for the motor and parts.

Product Usage

How easy is it to clean the juicer?

It’s very easy! For a quick rinse between recipes, simply run water through the machine with the juice cap closed, then empty the water. For cleaning, we provide a special cleaning tool and brushes to make the cleanup process fast and easy. Here's a short video to help you get started. 


Are your juicers dishwasher-safe?

Our products use BPA-free Tritan™, so they are not dishwasher-safe. Instead, handwash the parts with mild soap and cold water. For a deep clean, spray the parts with white vinegar and wipe thoroughly. Here's a short video to help you get started. 

How long can I store my juice?

Juice is best enjoyed right away to maximize the nutritional benefits, but it can be refrigerated in an airtight container for up to 72 hours. Separation may occur, but that is due to pulp settling within the juice, not oxidation.

Ingredients

Can I make nut milk with my juicer?

Yes, you can make most types of nut milk with all our vertical slow juicers. Soak the nuts overnight. Process the nuts in the juicer using 1 part soaked nuts and 1 part water. You can create milk with almonds, soy, cashews, and rolled oats using this method.

Can I make oat milk with my juicer?

Yes, but make sure to use rolled oats. Check out our Rich & Creamy Oat Milk recipe and video for instructions!

Can your juicers process fruits and vegetables with seeds?

Soft seeds—like those found in apples, oranges, melon, and lemons—are safe to juice. Hard seeds and pits—like those found in cherries, peaches, and plums—can damage the juicer and must be removed. If you're making seed milk, such as pumpkin seed milk, you'll need to soak the seeds overnight before juicing.

If I juice a whole apple, will I get cyanide poisoning from the seeds?

No. You would need to very finely grind and eat over 200 apple seeds to get cyanide poisoning. Furthermore, the apple seeds are ejected with the pulp.
Can I juice citrus with the peel intact?
Limes and lemons can be juiced with their peel. You can juice oranges with their peel, but orange peels taste bitter. If you juice citrus fruits often, check out our citrus attachment specially designed for citrus juice.

What should I do with the juice pulp?

There are a lot of great ways to reuse juice pulp. You can make veggie burgers, crackers, dog treats, breads, muffins, and more. Sign up for our email newsletter or follow us on Instagram for pulp recipe inspiration.